Health Contact Centres and Communications
The way in which health organisations interact with their community and patients is a critical part of delivering health services. Making information accessible to patients and the public enables care to be delivered in different ways, helps promote health reform and reduces the costs of healthcare delivery.
General Dynamics IT provides integrated, intelligent communication to connect health organisations with their patients and the general public. This work includes designing, managing and operating health contact centres delivering inbound and outbound customer services, providing self-service options (e-mail, chat and web) and on-demand or high-volume print fulfillment.