Managed Contact Centre Services Framework

Managed Contact Centre Services Framework

The Department of Health’s Managed Contact Centre Services (MCCS) framework agreement enables any NHS organisation to quickly and cost-effectively commission contact centre services. This can include support services to the public, self-help programmes targeted at patients with medical conditions, health crisis lines, urgent healthcare services, mass communications and public health campaigns.    

MCCS Framework At-a-Glance:

  • Effective until 2016
  • Accessible by any organisation within the NHS
  • Available solutions include routine business operations or public emergency response 
  • Pre-negotiated contract terms and pricing 


General Dynamics IT can rapidly mobilise and operate contact centres for the NHS, staffed by trained health advisors and registered nurses to meet requirements.  

For more than 20 years, we have managed large-scale contact centre operations for health organisations including the U.S. Health and Human Services’ Centers for Disease Control and Prevention and Centers for Medicare & Medicaid Services.