Business Process Services


The budget deficit across the public sector is increasing pressure to deliver efficiency and cost savings without compromising departmental performance. There is a demand for agencies to transform services, respond to the inexorable changes in public demand, whilst ensuring tax-payers, stakeholders and end-users receive a fit for purpose service.

Business Process Services – the catalyst to delivering service improvement, efficiency and transformational change

By expertly combining people, process and technology, General Dynamics IT significantly improves operational performance at a reduced cost, by transforming business operations and innovating service delivery. We embrace our clients’ missions, combining expertise with a wealth of experience to deliver meaningful results and achieve desired outcomes.

Through our collaborative approach, General Dynamics IT provides integrated, end-to-end services tailored to meet client needs, from managing multi-channel customer services (call handling services,  walk-in centres, email, web and other customer interactions) to enterprise case management. General Dynamics IT currently operates 50 customer service centres and handles nearly 500 million customer interactions a year.

Expertise combined with our culture of responsibility, industry knowledge and innovative technology places General Dynamics IT at the forefront of delivering business process services to central and local government, healthcare and the private sector. 

  • Multi-channel customer services and contact centre solutions
  • Grant and benefit processing
  • Complex case management
  • Application and process management
  • Data capture